Auto Section: Seven qualities of strong dealer leaders

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What qualities are central to the make-up of a leader at a dealership? While the personalities of leaders can range from low-key to effusive, you will find that most have a few key common characteristics.

Here are seven qualities that help leaders get the best performance from their staffs.

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Financial services section: JPMorgan’s social media disaster thro’ Nishad

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Social media is a transparent way to engage in the conversation. A better course would have been to engage the hecklers with a diplomatic and professional post, acknowledge the wit and humor in their comments and then move on to some real dialog.

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Analytics Section: The rise of R as the language of analytics

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It’s no coincidence that while the usage of the R language is skyrocketing (as shown in the recent Rexer Analytics and KDNuggets polls), R is the lingua franca of data science, and as the pervasive statistical software in the academic sector, there’s a steady-stream of newly-minted graduates trained in R, data science, and often other open-source technologies including Hadoop.

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CRC Section:Best Buy on Creating the Call Center of the Future

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Call centre will be a nerve center of a brand where every single point of interaction between each individual customer and a brand converge(regardless of whether sales, retention or general commentary via social media to name a few typical verticals).

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Digital Marketing Section: How Xerox is stepping out from behind the copier with social content

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When your company is so famous for something that its name becomes a verb (think Google and searching, Windex and window cleaning), you’ve done branding right. But what if you want to expand that brand beyond the stuff you’re famous for? That’s the blessing and curse Xerox faces as the king of copier machines branches out into business services such as managing health care plans.

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Retail Section:Jennifer Lopez to star in Kohl’s Twitter adventure

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Kohl’s is sponsoring a Twitter campaign starring Jennifer Lopez in which fans tweet to choose, in real time, her route to the American Music Awards stage. Her choices and progress, after jumping through the sunroof of a limo stuck in traffic, will be featured in TV ads airing during the awards show. “I want people at their Thanksgiving dinner saying, ‘Wow, did you see what Kohl’s did?’ ” said Kohl’s executive Michelle Gass

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HR Section: 5 ways to ruin a team meeting

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If you want to demoralize your workers and utterly wreck a team meeting, try spending an hour and a half talking about things that could have been simply shared in an e-mail, writes Dan McCarthy. Other options: Hold meetings without any purpose, spend ages going over problems that matter only to one person, or simply breeze in without explanation 10 minutes late. “It’s a slap in the face of your team members. Unfortunately, it happens all the time,” McCarthy writes

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