HR Section: How Successful People Stay Calm thro’ Abhishek Singh

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The ability to manage your emotions and remain calm under pressure has a direct link to your performance. TalentSmart has conducted research with more than a million people, and we’ve found that 90% of top performers are skilled at managing their emotions in times of stress in order to remain calm and in control.

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Retail Section: The future of personalization: Making science look like magic

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How can retailers use information to provide personalized, meaningful experiences to shoppers? At Retail’s BIG Show, Facebook Head of Retail and E-commerce Zach Davis outlined trends in personalization tactics while executives from Cornerstone Brands, Joss and Main, Stylitics and Wayfair shared their own approaches to defining specific audiences and “creating a moment of magic.”

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Financial Services Section: How Banks Can Stay On Top of Customer Expectations

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For banks, the challenge is to anticipate potential and existing customer needs before someone else does, and to provide value – perhaps through superior knowledge or customer service – and convenience. Competing with the fast-growing array of non-bank entities can feel daunting. For one, banks face many more regulatory and legal constraints.

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Auto Section: Qualifying Your Customer

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If you think of the sales-qualifying process like a doctor’s examination, you will be able to understand why critical questions must be asked. If your doctor doesn’t ask you important, health-issue questions or perform any tests, it will be impossible for them to properly diagnose you. The more questions you ask your customer the more useful information you will get .

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Analytics Section: The gap between data mining and predictive models

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Producing a revenue improving predictive model is much harder than mining an interesting association. And this is what we will discuss here.

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Project Management@Work: Ask these questions to keep projects on track

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The fate of projects depends heavily on whether communication is occurring and whether it is clear, writes Scott Eblin. To put things right, Eblin advises, it’s important to ask questions that reveal what the project involves, why it matters and who’s supposed to be doing what.

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Skills@Work Section: The art of the 9-minute presentation

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Corporate presentations should seldom last longer than nine minutes, writes Kevin Karschnik. Keeping things short and sweet helps ensure that your audience remains engaged, with research showing that audience attention flags during longer presentations. “While it may take you longer to prepare a concise message, your audience will appreciate it more because you get to the point and save them time,” Karschnik writes.

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