Companies emphasize how to give feedback but don’t give the same effort to training employees how to hear, accept and act on feedback, says Douglas Stone, who teaches negotiation at Harvard Law School. “A key insight here is that receiving feedback well is indeed a skill. We all show up in life with certain tendencies and competencies, but however good we are at receiving feedback in our default state, we can all get better at it with a bit of training,” Stone says

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