Consumers will soon expect everything to be mobile. Already, nearly 9% of shoppers expect to open their new checking account from their mobile device. And why wouldn’t they expect to? After all, auto accident claims, including photos, can be done with a mobile phone. With some mobile retailers, paying by credit card can be done by taking a picture of the card. Given the rapid adoption of mobile services, in two years it’s reasonable to expect that more than 20% of people shopping for checking accounts will expect to open the account from their mobile phone.

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