Customer service has always been the competitive battleground for businesses.

That’s why all call centers are always on the lookout for new methods to create a more effective customer experience strategy.

With the emergence of new technologies and channels, this year brought an across-the-board opportunity for call center operators to boost their game.

As we come close to the last quarter of 2014, let us have a quick look at the five critical tech trends that came on the scene this year and are continuously driving changes in the call center landscape.

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