HR Section: 20 Best Quotes for Epic Achievement

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20 most popular one-line insights on defeating your fears, breaking free of procrastination and achieving giant results…

Banking Section: Card companies are more social than banks

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Many banks are shifting customer service and customer focus from branch, call centre and intenrert ot the social space.  Creating a dedicated customer service team for facebook-based banking seems alien to many, but it is what the leading-edge banks are starting to do.

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Analytics Section: Free Stanford online course on Statistical Learning (with R) starting on 19 Jan 2015

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This is an introductory-level course in supervised learning, with a focus on regression and classification methods. The syllabus includes: linear and polynomial regression, logistic regression and linear discriminant analysis; cross-validation and the bootstrap, model selection and regularization methods (ridge and lasso); nonlinear models, splines and generalized additive models; tree-based methods, random forests and boosting; support-vector machines. Some unsupervised learning methods are discussed: principal components and clustering (k-means and hierarchical).

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CRC Section: Is your contact center as intelligent as it could be?

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Contact centers are dynamic environments, and supervisors are constantly using data to manually make changes to optimize scheduling and performance. But we’re living in the Age of Automatic Response. What if the contact center’s “central brain” could analyze the constant flow of data and make adjustments automatically? With the Workforce-Intelligent Contact Center (WICC), it can. And in the process of doing so, agent performance, operational efficiency and the customer experience are all strengthened. 

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Loyalty Program Section: Dunkin’ Donuts Surpasses Two Million DD Perks® Members & 10 Million Downloads Of The Dunkin’ Mobile® App

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Dunkin’ Donuts has recognized the two millionth DD Perks member, Jae Choi from Greenwich, CT, with the “Ultimate Perk,” which includes a cash prize of $1,000 and free coffee for a year. Jae will also receive an exclusive trip for two to the brand’s hometown near Boston, which will include a special VIP day at Dunkin’ Donuts’ headquarters with leaders of the company’s culinary and coffee excellence teams.

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Marketing Section: Integration is marketing’s new holy grail

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TECHNOLOGY has changed marketing. Forever.

The scale, scope and sheer onslaught of the technology that marketers need to work with and understand have exploded. Since the last decade, there’s been massive growth in the marketing technology that underpins every aspect of managing a brand.

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Trends Section: Computerworld’s 2015 Forecast Predicts Security, Cloud Computing And Analytics Will Lead IT Spending

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The goal of the study was to determine IT priorities for 2015 in areas such as spending, staffing and technology. Computerworld spoke with 194 respondents, 55% of which are from the executive IT roles. 19% from mid-level IT, 16% in IT professional roles and 7% in business managementYou can find the results and methodology of the study here.

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