Contact centers are dynamic environments, and supervisors are constantly using data to manually make changes to optimize scheduling and performance. But we’re living in the Age of Automatic Response. What if the contact center’s “central brain” could analyze the constant flow of data and make adjustments automatically? With the Workforce-Intelligent Contact Center (WICC), it can. And in the process of doing so, agent performance, operational efficiency and the customer experience are all strengthened. 

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