• Mobile device growth will dominate banking during the next 24 months. All survey respondents expect to buy more mobile devices by 2016. 84% plan to purchase a smartphone, 26% a laptop, 25% a tablet, and 14% a phablet. Specifically for banking, 81% expect to use a laptop in 2016, 62% a smart phone, 44% a tablet, and 11% a phablet.
  • Top 3 consumer mobile banking activities:
    • Looking at balances;
    • Transferring funds; and
    • Paying bills.

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