Banking Section: Mobile Banking Will Have 2 Billion Users by 2030, Says Bill Gates

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A “low-cost digital debit card,” he said, along with the proper safeguards and reasonable fees, could transform the lives of billions of people who now lack access to basic banking services. Earlier this week, he told The Verge in the video below that he sees 2 billion additional users of mobile banking by 2030, mostly in parts of the world that never built traditional banking infrastructure.

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Banking Section: Phablets to Become Dominant Mobile Banking Device by 2020

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  • Mobile device growth will dominate banking during the next 24 months. All survey respondents expect to buy more mobile devices by 2016. 84% plan to purchase a smartphone, 26% a laptop, 25% a tablet, and 14% a phablet. Specifically for banking, 81% expect to use a laptop in 2016, 62% a smart phone, 44% a tablet, and 11% a phablet.
  • Top 3 consumer mobile banking activities:
    • Looking at balances;
    • Transferring funds; and
    • Paying bills.

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Banking Section: How to Build a Better Bank App

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This slideshow from ING data analytics specialist Natalino Buso lays out how to build a better banking app using APIs and data.

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Banking Section: Top 10 Retail Banking Trends and Predictions for 2015

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This year’s list includes an advancement on some of the trends we have seen in previous years, with new trends and predictions in the areas of digital delivery, mobile, customer experience, payments, innovation, operations, security and product design. How any institution responds to these trends may differ by organization, but none should be ignored.

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Banking Section: RBI Releases Charter of Customer rights for financial services

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The Reserve Bank of India today released a Charter of Customer Rights, which enshrines broad, overarching principles for protection of bank customers and enunciates the ‘five’ basic rights of bank customers. These are: (i) Right to Fair Treatment; (ii) Right to Transparency; Fair and Honest Dealing; (iii) Right to Suitability; (iv) Right to Privacy; and (v) Right to Grievance Redress and Compensation.

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Banking Section: Empowering Consumers With Customer Centric Origination

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For a bank to effectively achieve true customer centricity, it must take a close look at its technology infrastructure.

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Banking Section: Card companies are more social than banks

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Many banks are shifting customer service and customer focus from branch, call centre and intenrert ot the social space.  Creating a dedicated customer service team for facebook-based banking seems alien to many, but it is what the leading-edge banks are starting to do.

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