HR section: Care Is the X Factor at Work

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Care cures a host of ills. It’s no surprise that the most powerful influence on people’s engagement at work is the experience of feeling genuinely cared for by their direct supervisor. Feeling valued is critical to our well-being from infancy. What’s less obvious is how satisfying it can be to care for others — and how that can invest even routine jobs with meaning and nobility.

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HR Section: Perfectionism, Mistakes, and Moving forward.

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It pays to practice this at work everyday  –  It’s staying in the moment, connecting with the audience 
in an authentic way, and making yourself 
real to them through the music.

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Customer Insights Section: Your Customers’ Behavior Is a Competitive Advantage

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JetBlue recently announced a series of in-craft “jetiquette” videos for its flyers. The hope and expectation, of course, is that these visual “nudges” will preemptively smooth the air travel’s rougher edges. “We wanted to say, ‘We’ve all been there. We get it, and let’s talk about it,’” declared one JetBlue executive about #FlightEtiquette. “It’s a universal truth of flying.”

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Achieve Your Goals in 2014 — Here’s Research That Can Help

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Here’s the top 5 and there is 22 more for you to help you achieve your goals:

1. Successful people do nine things differently than everyone else.

2. The rest of us hold ourselves back in five major ways.

3. But don’t stress! Just change the way you think about stress.

4. To spot new opportunities, imagine yourself in the future.

5. And act like a leader before you are one.

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Emotional Intelligence Predicts Job Success thro’ Abhishek Singh

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While most EQ increases happen with age, you can train yourself to have a higher EQ, by being mindful of your mindfulness, more agile with emotions, or taking the dive into coaching.

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Work & Culture Section: How a single question mark keeps Amazon on track

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Amazon CEO Jeff Bezos has a public e-mail address for handling interactions with customers, and he forwards some e-mails to his team accompanied by a single “?” in the message. The so-called question mark escalations prompt a flurry of activity to figure out what went wrong and report to multiple managers before passing them up to Bezos himself. Responding in such a way turns customer complaints into a kind of audit of Amazon’s processes, and helps the company stay on track

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What Is the Duty of a Manager?

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As a manager, you are given resources — people and a budget. Your primary duty is use those resources to build a highly effective organization. Think of your organization as an engine. You must build the most powerful and reliable engine with your resources.

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