Care cures a host of ills. It’s no surprise that the most powerful influence on people’s engagement at work is the experience of feeling genuinely cared for by their direct supervisor. Feeling valued is critical to our well-being from infancy. What’s less obvious is how satisfying it can be to care for others — and how that can invest even routine jobs with meaning and nobility.
January 18, 2015
It pays to practice this at work everyday – It’s staying in the moment, connecting with the audience in an authentic way, and making yourself real to them through the music.
January 18, 2015
JetBlue recently announced a series of in-craft “jetiquette” videos for its flyers. The hope and expectation, of course, is that these visual “nudges” will preemptively smooth the air travel’s rougher edges. “We wanted to say, ‘We’ve all been there. We get it, and let’s talk about it,’” declared one JetBlue executive about #FlightEtiquette. “It’s a universal truth of flying.”
January 6, 2014
Here’s the top 5 and there is 22 more for you to help you achieve your goals:
1. Successful people do nine things differently than everyone else.
2. The rest of us hold ourselves back in five major ways.
3. But don’t stress! Just change the way you think about stress.
4. To spot new opportunities, imagine yourself in the future.
5. And act like a leader before you are one.
December 22, 2013
October 14, 2013
Amazon CEO Jeff Bezos has a public e-mail address for handling interactions with customers, and he forwards some e-mails to his team accompanied by a single “?” in the message. The so-called question mark escalations prompt a flurry of activity to figure out what went wrong and report to multiple managers before passing them up to Bezos himself. Responding in such a way turns customer complaints into a kind of audit of Amazon’s processes, and helps the company stay on track
October 6, 2013
As a manager, you are given resources — people and a budget. Your primary duty is use those resources to build a highly effective organization. Think of your organization as an engine. You must build the most powerful and reliable engine with your resources.