Mary Meeker’s Internet Trends 2013 is here

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Every year, Mary Meeker and the team from KPCB unleash upon the world the mother of all slideshows, which aims to sum up The State of the Internet. This year’s behemoth is a whopping 117 pages of stats, facts, trends and data from around the world.

  1. The compendium shows us once again, how time spent by people on print media and the money brands spend in print are so terribly lopsided.
  2. How technology companies based in the US actually pull more people on to their sites from around the world.
  3. In mere 7 years how the centre of gravity of the mobile OS market shifted.
  4. Facebook is beginning to lose its mojo.
  5. How Saudi Arabians and Indians share the most online.
  6. How is you use a smart phone, you could be reaching out for it up to 150 times a day.

Check out the full report here.

Auto Section: Audi overtakes BMW as India’s top-selling premium brand

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As India’s car market took off in recent years, global luxury brands focused on selling sumptuous sedans and big sport utility vehicles in Mumbai, Delhi, and Kolkata, home to the bulk of the country’s wealthy.

Audi shows that’s changing. The brand has overtaken BMW as India’s top seller of luxury vehicles, and Audi executives say the success is due to the automaker’s rapid expansion outside large urban centers, as well as the Q3 compact SUV introduced last year.

To maintain its advantage, Audi is planning to add more SUVs and won’t immediately offer a compact hatchback like those its biggest rivals expect to fuel their growth. “For us, first it’s SUV, then sedans and then hatchbacks,” said Michael Perschke, Audi India brand director. “India is a country where SUVs have multiple benefits.”
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Financial Services Section: Global Investor Sentiment Survey 2013 by Franklin Templeton

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In January, Franklin Templeton Mutual Fund asked nearly 9,500 investors in 19 countries how they feel about today’s markets, where they see the best opportunities, and whether they’re taking actions that reflect their mood.

The results? After four consecutive years of global economic growth, it’s no surprise optimism’s on the rise. What is surprising is how few of us are following our instincts: 62% of investors around the world anticipate positive returns in their local markets this year, but only 31% plan to get more aggressive.

Check out the survey results to learn more

Auto Section: The road to 2033 – Imagining the Auto Industry’s future

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THE PAST TWO decades have been an exciting time for the motor industry, but not always in a good way. The battle to achieve scale to survive in a global market produced victims as well as winners, and some of the resulting deals were better than others. Toyota’s absorption of Honda in 2027 went surprisingly well, though it cost a Japanese minister his job. VW’s merger with Tata Motors came as something of a surprise, but with hindsight it made sense: it allowed the combined company to claim the crown as the world’s biggest carmaker and take the lead in the booming South Asian market. Fiat-Chrysler’s alliance with Japan’s Suzuki and its Indian partner, Maruti, has proved rather unwieldy and is still not working smoothly. Hyundai-Kia has worked hard at pushing up its share of the market, having mopped up some casualties among Chinese carmakers.

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Forecasting for Blended and Outbound Contact Centers

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Working in today’s dynamic contact centers can be a challenge. Many traditionally inbound contact centers have been asked during these tough economic times to become profit centers in addition to their previous cost center status. Inbound contact centers are also being asked to provide a deeper connection with customers through strategic outbound calling.

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Banking: 1 In 5 Banks Are Twitter Quitters

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Here’s a study encompassing 314 banks on Twitter, estimated to represent around 4.2% of all U.S-based deposit-taking retail institutions in the U.S. and at least 20% of all such banks on Twitter. Only banks that sent at least one tweet from a public Twitter account with a customized profile were included. Banks with uncustomized or protected accounts, and those with no tweets or followers were ignored. This is believed to be the first and only public study of its kind in the retail banking industry.

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Banking section:The State of Payments – U.S. Market 2012

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When we look at the payments industry today, we see a rapidly fragmenting world, with multiple models, many using various decoupled or layered approaches, with many new solutions for both consumers and merchants. Choice and innovation, of course, may bring potential benefits, but will create equally obvious challenges – including a more confusing environment, for consumers and merchants alike.

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